Refund Policy

Exchanges

• We have a 07-day exchange policy, which means you have 07 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you have received, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• To initiate with return process, you can contact us at info@closetbyzoya.com
• If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• You can always contact us for any return question at
  info@closetbyzoya.com

Refunds in case of damages and issues

• We can accept returns for damaged or defective products only.
• These returns must be made within 7 days of your receipt of the product.
• Note that we cannot offer a refund or exchange once the product has been used.